| |
|
How much COBRA knowledge or
experience must I have to use this
software? |
|
Very little. COBRA OnQue guides you
through each step in the process and keeps you informed of pertinent issues as
they arise. Answers to questions are available through FastFacts OnQue™,
our proprietary context-sensitive help system and COBRAnswers™, the COBRA
reference manual, which is an integrated element of this
software.
You begin using COBRA OnQue by setting up your
company and employee information. Then, you simply record routine
administrative events as they occur: |
| |
- First, you record the
routine event, such as voluntary termination or reduction of hours.
|
- Next, the software
analyzes all relevant information to determine if a COBRA event has
occurred.
|
- If a COBRA event has
occurred, the software then prompts you for whatever information is needed to
complete the process accurately. COBRA knowledge is not required to answer
these questions.
|
- COBRA OnQue then
calculates critical deadlines, updates your "Things To Do" list and generates
personalized notifications.
|
| |
|
How do I
know if I'm doing all the steps required for proper COBRA
administration? |
|
COBRA
OnQue's "Things To Do" feature is automatically activated each time you open
the software to remind you of tasks that must be performed. For example, the
list may include tasks such as printing notifications, recording the method
used to deliver notifications, or verifying a qualified beneficiary's COBRA
status. |
| |
|
How does
the software handle the important task of preparing the right COBRA
notification for each particular situation? |
|
The experts on staff at OnQue Technologies, in
concert with one
of the largest employment law firms in the U.S., have prepared COBRA
notifications based on the latest legal requirements. The software generates
the appropriate notifications utilizing information that you have entered
previously into the database. You are also provided with sample notifications,
which may be printed for your convenience. |
| |
|
How do I
know if required deadlines are being met? |
|
COBRA OnQue keeps a record of which notifications
have been mailed, the date on which they were mailed or hand-delivered, and the
method of delivery used. It also tracks premium payments for all accounts, so
you know immediately when payments are overdue and when COBRA coverage may be
terminated. |
| |
|
How many employees can COBRA OnQue
handle? |
|
COBRA OnQue is designed with the small- and
mid-sized employer in mind, but it can handle an unlimited number of employees
and their dependents. |
| |
|
What is FastFacts OnQue™? |
|
FastFacts OnQue is an integral feature of COBRA
OnQue that automatically delivers critical information about COBRA exactly
where and when you need it. An easy-to-read pop-up window provides you with
clear, concise information relative to the specific task being performed. This
is one of the ways COBRA OnQue educates as you use it. |
| |
|
What
is COBRAnswers™? |
|
COBRAnswers is a comprehensive COBRA administration
reference manual, which is integrated into your COBRA OnQue software. It
provides quick answers to detailed questions about COBRA regulations and
administration. |
| |
|
How does COBRAnswers work as an integral
part of COBRA
OnQue? |
|
In
addition to functioning as a stand-alone reference manual, specific topics
contained in COBRAnswers may easily be accessed through the "Related Topics"
feature of FastFacts OnQue. This feature provides you with a quick reference to
detailed information related specifically to the task at
hand. |
| |
|
What is OnQue Connections™? |
|
OnQue Connections provides a fast and easy way to
access the COBRAnswers reference manual; the OnQue Technologies web site; and
COBRA-related resources on the Internet. |
| |
|
How do I keep up with changes in the law as they
occur? |
|
Our subscription update service provides updates to
all registered users whenever changes occur in the laws and regulations
governing COBRA administration, or when technical updates and feature
enhancements are made to the software. |
| |
|
Is
satisfaction guaranteed? |
|
Yes. We offer an unconditional money-back
guarantee, valid for 30 days from the date the software is
purchased. |
|
